Customer Care

Best Customer
Care in the North!

Customer Service
Customer Service

SSi strives to provide excellent customer care. We are available by phone or email Monday through Fri day from 6:30am – 7:00pm MST. Log into your account to access the following features:

Sign in to perform many functions including:

  • Make Payments
  • Change plans and billing options
  • Add additional usage
  • Update contact details
  • View usage history
  • View invoices

Complaints: If you still have concerns after speaking with one of our representatives, please see our complaints procedure.

Manuals &

Services and Support

SSi has been recognized for outstanding services and support.Our support team goes the extra mile each and every day to give the best service possible.

  • No contracts! Cancel your account at any time
  • Check your usage (by the hour!) via our online portal
  • Upgrade or downgrade your plan whenever you like
  • Simple installation with no site visit required
  • No registration fees
  • No unexpected overcharge charges
  • Self manage your account and services

SSi continues to be the people’s internet provider, one that keeps its promises. Learn more about our commitment to Northern consumers and our fight for fair competition.

Get the most out
of your usage

At SSi we understand that managaing your monthly Internet usage can sometimes be challenging. We want you to get the most out of every b yte of data in your service plan, so we’ve come up with some helpful tips.


One of the biggest bandwidth hogs out there, streaming video! With the popularity of streaming sites like Youtube and Netflix there is a good chance that some of your monthly usage is being consumed by streaming. With the new, faster 4G network you may find that many streaming video sites are using even more bandwidth than you are accustomed to. This is because most streaming sites will detect your connection speed and automatically adjust your video quality to match. As an example, if you watch a 1 hour video on the old QINIQ network at a download speed of 1.5Mbps, you would use roughly 650 MBs of usage.

On the new 4G service, with the higher speeds available, watching the exact same video at a higher quality setting could easily cause you to consume as much as 1.35 GBs!

By adjusting your quality settings prior to viewing you will be able to watch significantly more content for the same number of GBs. Here are a couple of screenshots showing where to find these settings for both Netflix and Youtube.



Almost everyone uses Facebook, and many of us spend a large amount of time browsing through our news feeds. Unless you’re watching videos or viewing LOTS of photos it is generally usage friendly. Below are a couple of important settings that you can change that will help to conserve your data each month.

By default, Facebook will automatically start buffering videos in your feed, even if you don’t click on them. This helps them play smoothly without the need to stop and load while you watch. While this can be a great feature if you actually plan on viewing them, it can also be quite wasteful since it consumes your usage even if you don’t hit the play button!

To turn this feature off you will need to sign into your Facebook account and go to the “Settings” section in the top right. Next, click on the “Video” tab located on the left hand side of the screen. Once the page loads, locate the “Auto-Play Videos” setting and change it to “Off”. You can save even MORE usage if you change the “Video Default Quality” setting on this same page to “SD Only”. The video won’t look quite as nice, but the usage savings will be significant.



When streaming music, select “low quality” stream instead of “high quality”. A 128kbps audio stream will use about 57 MB in 1 hour. Most people can’t tell the difference between 128 and 320kbps on a good sound system, so when using computer speakers, a lower bit rate, even 96kbps or even 64kbps, will work just fine.

Online Games

Online gaming can go through a lot of data rather quickly. If you are a gamer, be prepared to consume more usage.


Any web-enable device connected to the Internet can use bandwidth without your knowledge. These include modern TVs, Blu-Ray Players, Receivers and Game Consoles. Be sure to unplug these devices when not in use.

Software Auto-Updates

This tip is all about managing your automatic software and app updates. Whether it’s an iPad, a Windows computer, or an android phone, devices these days will often choose to automatically update themselves whenever they please. These updates will often take place without prompting you for permission, and can even occur late at night when you’re not able to cancel them.

Windows 10
One of the biggest offenders is Windows 10. This new operating system has a feature that will not only download new updates in the background, but will actually apply your usage to upload these updates to other people on the Internet!

To disable this, go to your “Settings App” on the Windows 10 computer, select “Update and Security”, then “Advanced Options” and finally “Choose How Updates are Delivered”. Once the page has loaded, make sure that it is set to only upload to PCs on your local network. This will ensure that your GBs are not being used to upload data to the Internet at large, while still giving other computers on your home network the ability to share updates between themselves. That’s it, you’re done!

Apple & Android Phones/Tablets
Another frequent bandwidth hog is auto-updates on both Android and Apple devices. Setting these types of devices so that they download updates only after you’ve given permission will prevent old apps that you no longer use from needlessly sucking up large amounts of usage. The location to turn off auto-updates for the types of devices is shown in the screenshots to the right.

On Android, open the Play store, go to your Settings and set it to not auto-update apps.

Android Phones

On an Apple device you will need to go to Settings and then iTunes and App Store.



Make sure your computer has the latest security software. This will prevent usage loss through spam delivery infections and involuntary participation of “denial of service” attacks.

Video Chat

Video chat applications like Skype and Facetime can use a lot of bytes, depending on the length of your calls, because you are constantly uploading and downloading video and audio in each session. Be aware that if you make very long calls, you will consume usage faster than you may wish.

Home Network Security

Prevent “piggybacking” on your home network by ensuring that you have proper security on your wireless router. Follow the routers setup and privacy instructions.

Compress Photos

Compress your photos before uploading to a website or sending via email. A photo taken by a cell phone is usually between 2 and 4 MB. A converted JPEG can be as small as 50kb, and will be fine for basic online viewing.


Make sure your web browsers are set to cache redundant website content so you don’t waste bandwidth downloading the same stuff every time you visit a page.