Covid 19

Essential Services

SSi is closely monitoring the rapidly evolving COVID-19 situation, and we remain aligned with ongoing protocols and guidance from public authorities. At this critical time, we are doing everything possible to support all of our customers. Internet is an essential service especially during these challenging times, and it is our highest priority to ensure that our service continues to function effectively for you.

In the interest of safety for our staff and in compliance with federal and territorial recommendations, we have closed both our Yellowknife and Ottawa offices to the general public effective Thursday, March 19th. However, you can rest assured that SSi remains fully operational, our technical staff is working 24/7 to ensure the network performs, and our customer care team is available for you by phone and email from 6:30am to 7:00pm Monday through Friday. If you have any questions or concerns, please do not hesitate to contact us at (844) 774-0060 or by email at customercare@ssicanada.com.

Social solidarity and a shared network

All public internet, mobile and other telecommunications services are delivered across shared networks. It is therefore vitally important that we all consider “social solidarity” and adopt an intelligent and responsible approach to the use of precious network capacity to ensure essential communications services remain active and available to all. This means conserving data wherever possible to reduce congestion among your fellow users.

Some internet service providers have announced short-term measures to allow unlimited data usage for those working at home. While we would like to do the same for our customers, this is simply not possible due to the limited capacity available on our network. We are however working on a number of options to ensure that all of our customers are able to maintain connectivity for the duration of the pandemic.

We are truly hopeful that COVID-19 will not severely affect Nunavut and the NWT. Thank you, and best wishes for health and safety to all.